Privacy Policy

Privacy Policy

Effective Date: 1 September 2024

1. Introduction

Welcome to Tekton Autobody Repairs Paarl. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website [www.tektonautobody.co.za] and use our services.

2. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information: When you interact with our Site, you may provide us with personal information, including but not limited to your name, email address, phone number, vehicle information (such as VIN, make, model, year), and insurance details.
• Usage Data: We automatically collect data about your visit to our Site, including your IP address, browser type, pages visited, and the time and date of your visit.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze Site usage, and personalize content. You can control the use of cookies through your browser settings.

3. How We Use Your Information

We use your information for various purposes, including:

• Providing Services: To deliver, maintain, and improve our products and services, including processing transactions, performing repairs, communicating with insurance companies, and responding to customer inquiries.
• Personalization: To customize your experience on our Site and tailor content and advertisements to your interests.
• Communication: To send you updates, promotional materials, and other information related to our services. You can opt-out of receiving promotional emails at any time.
• Analytics: To analyze Site usage and trends to improve our Site and services.
• Legal Compliance and Fraud Prevention: To comply with legal obligations, resolve disputes, enforce our agreements, and prevent fraudulent activities related to insurance claims or other aspects of our services.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in operating our Site, conducting our business, or servicing you, provided those parties agree to keep your information confidential.
• Insurers and Assessors: We may share relevant information with insurance companies, assessors, or other parties involved in the repair process.
• Legal Requirements: We may disclose your information to comply with legal obligations, respond to lawful requests and legal processes, or protect our rights, privacy, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

5. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal information, subject to certain exceptions as provided by law.
• Opt-Out: You may opt-out of receiving promotional communications from us.
• Complaint: You have the right to lodge a complaint with the Information Regulator in South Africa if you believe your rights under the Protection of Personal Information Act (POPIA) have been violated.

To exercise your rights, please contact us at [paarl@tektongroup.co.za].

7. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the revised policy on our Site and update the effective date. We will notify you of any significant changes that may affect how your personal information is handled. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: