From “Oops” to “All Fixed” – What Really Happens After You Log a Claim
So, you had a little run-in with fate (and possibly someone else’s bumper). The insurance told you to “just log a claim.” Easy enough. But then what? Do panel beaters just line up with hammers like it’s a car-fixing orchestra? Not quite.
Here’s the play-by-play of how we turn your “oops” moment into a polished “all fixed” — without you losing your sanity in the process.
Step 1: The Golden Ticket
First things first: you log the claim and get that magic number from your insurer. That number is basically your passport into our workshop universe. Without it, we’re just a pit crew waiting for a race car that never arrives.
Step 2: The CSI Phase
Your car comes in for assessment. We snap photos, poke around, and play detective. Think CSI, but with fewer sunglasses and more bumpers. We separate the accident damage from the old scratches (yes, the trolley ding from Pick n Pay is not on this claim).
Step 3: Enter the Abuntex Wizardry
We draft a quote and run it through the insurer’s system, Abuntex, for the tech-savvy, or a good old hand quote for those not wanting to go though the insurance company. That way, everyone plays by the same rules. Less guesswork, more green lights.
Step 4: The “Go!” Signal
Once the insurer is happy, they send us the magic authorization. That’s when the spanners start turning and the parts orders go flying.
Step 5: Strip Down & Surprise!
We strip your car and, guess what — sometimes hidden damage pops out like an unwanted guest. This is where “additionals” come in (don’t worry, we’ll explain that in Blog 3). We always check with the insurer before moving on.
Step 6: Beat It, Paint It, Shine It
Our panel beaters bend, weld, and straighten until the body is back to factory spec. Then our painters do their thing, blending colors so your car doesn’t look like a patchwork quilt. Yes, “white” has about seven shades.
Step 7: The Final Exam
Reassembly, recalibration, and a thorough QC check. We make sure sensors talk, lights shine, and doors actually shut.
Step 8: The Big Reveal
We polish it up, do a happy dance, and hand it back over to you. You sign, we celebrate. Done deal.
The truth? The claim process isn’t some mysterious black hole. It’s a relay race — insurer, assessor, us — and as long as nobody drops the baton, you’ll be driving off smiling in no time.